Hospice organizations across the country are navigating rising clinical complexity, new regulatory expectations, and persistent workforce shortages. Delivering “right care, right time” is no longer aspirational — it is essential to quality, compliance, and patient experience.
VIA Health Partners, a nationally respected nonprofit serving 38 counties across North and South Carolina, has made this philosophy a defining part of its care strategy. As the organization expands upstream into palliative and geriatric primary care, VIA needed a way to support clinicians with clear, trustworthy guidance throughout the patient journey.
That is where Mosai Muse became central to VIA’s model.
A Shift Toward Proactive, Insight-Driven Hospice Care
With multiple service lines and increasing patient acuity, VIA required more than historical reporting. Their teams needed real-time insights that could help them adapt care throughout the hospice experience.
Muse delivers exactly that — predictive guidance and intuitive dashboards that support clinical decision-making without adding burden.
Perhaps the strongest indicator of impact is cultural:
“Clinicians don’t typically like to be told anything, but they trust this product.” — Pete Davies, CIO
That trust matters. When clinicians rely on a solution, it integrates naturally into daily practice. And for VIA, that trust has translated into measurable improvements.
Measurable Clinical Improvements That Matter Most
Since implementing Muse in 2021, VIA has seen meaningful gains in key hospice quality measures:
- 36 percent improvement in SIA since launch
- 8.85 visits in the last 7 days of life — more than two visits above the national average
- 83 percent HVLDL in 2025
- National average: <50 percent
- Muse client average: 74 percent
For VIA, HVLDL reflects their philosophy more than any other measure.
As Pete Davies puts it:
“That number… really illustrates our dedication to right care, right time.”
Muse helps clinicians anticipate changes, adjust visit frequency, and support families during the most critical phase of hospice. Instead of reacting to declines late, teams know earlier when additional support is needed.
Regulatory Readiness Without Added Burden
Hospice agencies are preparing for HOPE, facing increased documentation requirements, and navigating higher survey expectations. Muse supports VIA’s compliance efforts by surfacing clinical trends, standardizing visibility across teams, and acting as an internal check and balance.
Davies explains:
Muse is “one of multiple tools we lean on from a compliance perspective… a check and balance that works really well.”
This is increasingly essential as organizations expand upstream and clinical operations grow more complex.
A Model for Predictive, Coordinated Care
Today, VIA uses Muse not only to understand the final days of life but to support the entire patient experience. Muse provides the clarity that clinicians need to focus on what matters most: delivering the right care at the right moment.
As VIA continues expanding its longitudinal care model, Muse will remain a critical part of the organization’s strategy for quality, compliance, and predictable care delivery.
Looking Ahead
The need for proactive hospice insights will only grow as organizations take on more complex populations and regulatory oversight increases. VIA’s approach demonstrates how predictive guidance can elevate both quality measures and the day-to-day experience of clinicians and families.
See how VIA’s full transformation unfolded — explore the full success story.
