Last week, I had the chance to spend an hour with hospice leaders from across the country during our webinar, See Muse in Action (Mosai clients can access it the Help Center). As Mosai’s clinical product lead, I get to talk with hospice operators every week about what’s keeping them up at night — and I wanted to share a few highlights here for anyone who couldn’t join us live, or who wants a quick refresher on what we covered.
If there’s one thing I hear consistently in my conversations with hospice leaders, it’s that they’re never dealing with just one challenge. Staffing, quality, compliance, reimbursement, and the patient and family experience are all connected — pull on one thread, and the others move too. A staffing gap can quietly erode quality scores, which can affect reputation, which eventually shows up in reimbursement.
One operational leader summed it up perfectly in a conversation with me recently: she didn’t need another report telling her what already happened. She needed to know, every morning, which patients her team should focus on that day. That’s the problem Muse was built to solve.
During the webinar, I walked through how Muse’s home page acts as a control center for clinical oversight — giving leaders and managers at every level a live, real-time view of their patient census, powered by predictive analytics. At the center of it all is our transition risk model, which helps teams see at a glance which patients need the most attention right now, instead of relying on guesswork or waiting for a report to catch up with reality.
One of my favorite parts of the conversation was talking about consistency. With clinician turnover still hovering around 27% industry-wide, institutional knowledge can walk out the door with your most experienced staff. Muse helps close that gap by giving every leader and team the same source of truth, so best practices, like reviewing high-risk wound patients every morning, become standard operating procedure rather than something that lives in one person’s head.
I also know several clients who’ve implemented specific quality programs for their agency designed around Muse. With common dashboards, patient data at users’ fingertips, and meaningful reports to track performance, Muse can lighten the heavy lift of operationalizing these programs and yield significant, positive change faster.
We also spent time on how Muse supports compliance with CMS’s HOPE (Hospice Outcomes and Patient Evaluation) requirements. Rather than adding another manual check to your team’s plate, Muse acts as a safety net — flagging any patients who may be missing a required HOPE visit or symptom follow-up, so nothing falls through the cracks.
I’m especially excited about our newest capability, Time in Home. This feature helps clinical managers see, at the patient level, where teams have the greatest opportunity to increase meaningful time at the bedside — which matters both for quality of care in a patient’s final days and for maximizing SIA reimbursement. It’s a great example of how Muse connects the dots between clinical priorities and operational outcomes.
If there’s one thing I want every Muse user to take away, it’s this: the organizations that get the most out of Muse don’t treat it as a reporting tool they check occasionally. They use it side-by-side with their EMR, throughout the day, as part of their team’s daily rhythm. The more you use it, the more it becomes second nature — and the more time it saves you in the long run.
Already a Muse client? We covered a lot more ground in the full session than I could fit here — from live product walkthroughs to audience Q&A. Watch the full webinar on demand to see everything in action.
Not yet a Muse client? If you’re ready to see how predictive intelligence can help your organization move from reactive to proactive care, learn more about Muse here.
Thanks for reading — and for the incredible work you do every day for hospice patients and their families.
— Rick Stevenson, Clinical Product Lead, Mosai